Technical Writer

Website InVision

InVision’s Customer Solutions team is in search of an experienced Technical Writer to make our customer-facing documentation accurate, engaging, and accessible.

About the Team:

This role is part of the Customer Solutions team which helps prospects and customers understand and get the most value out of our products. Customer Solutions include pre-sales Solutions Consulting, post-sales Product Consultants, Product Training/Content, Tools, Operations, and Support. This role will be part of the team that’s responsible for creating new content and maintaining existing content in our customer Knowledge Base and Getting Started Guides. As a core part of the Customer Solutions team, you’ll work closely with cross-functional partners in Marketing, Product, Engineering, and global customer-facing teams to create resources that not only document what the product does but also accelerate the newly onboarded customer’s journey from novice to power user.

What you’ll do:

  • Write clear, simple content for a widely varying audiences—from internal stakeholders to designers, developers, and system administrators
  • Produce and maintain world-class documentation, including User Guides, FAQs, Integration Guides, etc.
  • Organize and structure documentation to make it more accessible, engaging, and discoverable
  • Independently anticipate content needs based on enhancements and releases in a fast-paced environment
  • Monitor key metrics, analyze underperforming content, and suggest ways to enhance documentation
  • Collaborate openly and effectively with a range of stakeholders to plan, schedule, track, and communicate status for documentation work, ensuring seamless delivery of customer-ready docs for both internal and external product release dates
  • Continually study the latest tech writing best practices and help documentation trends, actively raising the bar for InVision documentation by implementing what you learn

What you’ll bring:

  • Broad experience developing standards, best practices, and managing documentation
  • Exceptional organizational, writing, editing, formatting, collaboration, and communication skills
  • Experience collaborating with product managers, customer support reps, and other stakeholders to create content aligned with product releases
  • Ability to express ideas clearly and diplomatically, communicating effectively across project and management teams
  • Experience working with HTML and CSS and understanding of SEO concepts and how readers find and use content on the web
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • Passion for providing a great user experience
  • Experience with Zendesk, InVision, and design tools is a plus!

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