German speaking Technical Support Advisor

Website Spoton Connections

We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Techsavviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities:

·        Interact with users via email, phone, and chat

·        Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions

·        Troubleshoot technical questions including software, hardware, and logistic questions

·        Escalate complex issues and provide context to the reason for the escalation

Requirements:

·        Native level of German and C1 level of English

·        Previous customer facing experience (B2B or B2C)

·        Prior experience in multi-channel customer support

·        Experience working within a metric and target focused work environment

·        Excellent listening and communication skills, written and verbal

·        Demonstrated ability to work through complex technical problems

·        Strong attention to detail

On offer:

·        Full-time (39 hours/week)

·        Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)

·        Competitive salary

·        Referral Program: Bring a Friend and get a Referral fee

·        Continuous training and development program

·        Start-up project!

·        Excellent work environment, great colleagues, social arrangements and personal development

·        Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

To apply for this job email your details to rachel@spotonconnections.com