Remote Temp/Seasonal Director Healthcare

Website TTEC

What You’ll be Doing

Looking for an opportunity to manage the overall client relationship with an iconic services brand? In this role, you’ll also be responsible for associated operations and maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. You’ll work strategically to improve processes and performance that enhance bottom line results. And with this role, you’ll bring the vibrant, upbeat TTEC culture to life as a brand ambassador.

On a typical day, you’ll:

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials
  • Manage day-to-day operations and deliverables
  • Improve the key success metrics associated with goals. These include:
    • Forecasting accuracy
    • Revenue and margin goals
    • Client, customer, and Employee satisfaction scores
    • Call volume projections
    • Contractual bonus goals
    • Contractual client metric goals
  • Drive client message, actively manage staff, engagement, and productivity
  • Manage the communication with clients and business partners

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:

  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, on‐going tasks and projects
  • High level of integrity, judgment and follow through
  • Strong coaching, people, and leadership skills
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Technology acumen and reporting
  • Strong coaching skills
  • Call center experience

To apply for this job please visit www.ttecjobs.com.