Online Mental Health Coach – USA Nationwide

Website Ginger

United States

Ginger is a behavioral health system, offering emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists, respectively.

Our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Ginger is able to provide access to high-quality care to anyone, anywhere, in order to reduce symptoms of stress, anxiety, and depression.

We have a fast-paced environment and we are learning and evolving quickly so we can provide the best support possible to our members. This requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

The Role

As a Ginger Coach, you play an instrumental role in making the Ginger mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Ginger coaching is delivered entirely through text-based-chat within the Ginger app. This means as a Ginger coach you’ll be providing services through the use of a computer and with a strong ability to translate your skillset into writing. In addition to coaching our members, you’ll also take advantage of weekly team meetings and process groups, as well as 1:1 supervision. As an integral part of Ginger, you’ll be invited to participate in a bi-annual company event to foster growth, enhance your skills and work side by side with your colleagues to fulfill the mission of our company.

Ginger coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.

Qualifications

PLEASE NOTE: We are unable to hire licensed clinicians for this role or individuals 6 months from receiving licensure. We are not currently accepting candidates residing outside of the US.

Minimum:

  • A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
  • MA degree in psychology-related field OR coaching certification from an accredited training program (as approved by the NBC-HWC)
  • Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
  • Fluency in Google Suite

Preferred but not required:

  • Bilingual
  • Experience with triage and working within a team-based care model
  • Have worked with a text-based platform providing care in the past

As a Ginger Coach, You–

  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support throughout the process of personal growth
  • Have excellent communication, writing and typing skills (spelling, grammar, syntax)
  • Have the ability to create a sense of warmth, openness, and calmness through text-based chat
  • Have the ability to relate to others and connect quickly
  • Work well within a team
  • Are open to receiving and providing constructive feedback
  • Are adaptable and comfortable with novel situations and change
  • Are a strong critical and creative thinker
  • Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
  • Are able to provide coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
  • Are a culturally responsive provider, open to and capable of working with diverse populations
  • Are able to remain calm under pressure and multi-task when necessary
  • Are resilient

We are currently considering applicants for the following shifts: 

Group A: 

  • Monday through Friday, 6am – 3pm PST (9am-6pm EST)
  • 1:1 Supervision meetings are 30 minutes and occur during your shift.

Group B:

  • Fridays: 2pm – 11pm PST (5pm-2am EST)
  • Saturdays: 2pm – 11pm PST (5pm-2am EST)
  • Sundays: 2pm – 11pm PST (5pm-2am EST)
  • Mondays: 2pm – 11pm PST (5pm-2am EST)
  • Tuesdays: 1pm Coach Team Meeting; 2pm – 11pm PST (4pm-2am EST)
  • ** 1:1 Supervision meetings are 30 minutes and occur during your shift.

Group C:

  • Wednesdays: 1pm Coach Team Meeting; 2pm – 11pm PST (4pm-2am EST)
  • Thursdays: 2pm – 11pm PST (5pm-2am EST)
  • Saturdays: 6am – 3pm PST (9am-6pm EST)
  • Sundays: 6am – 3pm PST (9am-6pm EST)
  • ** 1:1 Supervision meetings are 30 minutes and occur during your shift.

Group D:

  • Saturdays: 10pm – 7am PST (1 am-10am EST)
  • Sundays: 10pm – 7am PST (1 am-10am EST)
  • Mondays: 10pm – 7am PST (1 am-10am EST)
  • Tuesday Process Group, once a month: 7 am PST (10 am EST)
  • ** 1:1 Supervision meetings are 30 minutes and timing is flexible.

To apply for this job please visit www.ginger.io.