Generalist Client Engagement Specialist (Entry Level) – Asia and Pacific

Website Kraken

ASIA PACIFIC
We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. This entry level position is designed for crypto enthusiasts looking to enter the industry. Less specialized than our other positions this is where you apply if you’re looking to gain experience with one of the best Client Engagement teams in the industry.
This posting is only for people located in the Asia and Pacific region. Please ensure you apply to the correct regional posting, or your application may not be considered.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
As this is an entry level position, after 3 months you will be evaluated and possibly become eligible for a number of our standard CE benefits.

Responsibilities

    • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
    • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Requirements

    • Strong written English communication skills (other languages are helpful)
    • Crypto trading experience, preferably on multiple platforms
    • High output — metrics-based experience is helpful
    • Able to make quick decisions autonomously
    • Security and privacy focused
    • Detail oriented
    • Loves helping people
    • Technical background a major plus
    • Experience with Kraken’s API a major plus
    • Fluent in English on a professional level.  Fluent in one of the following languages:  Spanish, French, Portuguese, Italian, Russian, Turkish, Chinese, Japanese, Korean.

To apply for this job please visit jobs.lever.co.