Customer Support Representative (SaaS) Work From Home

Website OnceHub

SOUTH AFRICA

OnceHub (www.oncehub.com) is an innovative and thriving Software-as-a-Service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.

We are a remote-first company and all of our teams now work from home. We’re a team of passionate and driven individuals living and working remotely across seven countries and five continents. We have ambitious growth plans and we already have team members in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA. 

We are accepting applications for individuals to join our newly created customer support team. This is a work from home, entry level overnight position that is eligible to be performed anywhere in South Africa. In order to be considered for this position you must already have work authorization in South Africa.

An ideal candidate should be a fast learner, independent and creative thinker, complies with standards, and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire in a team-focused environment. As our company grows, so will your opportunities.

Responsibilities:

  • Answer phone calls and emails, providing support on a wide range of topics

  • Act as a trusted adviser to new and prospective customers

  • Review customer requirements to provide the most optimal solution for their organization

  • Troubleshoot technical issues and communicate back to the customer

  • Stay up-to-date by reading technical articles and receiving training for new features

This is a full time salaried overnight position. Your usual schedule would consist of 8.5 hour late/overnight shifts but more time may be required depending on daily circumstances. At this time we have two shifts week options available:

  • Sunday – Thursday, exact start time TBD

  • Tuesday – Saturday, exact start time TBD

Please note that while the exact shift start time is somewhat flexible we are only hiring late/overnight shifts in South Africa at this time. 

 

Requirements

  • Located in and have work authorization in South Africa

  • Bachelor’s degree is requested, however, a combination of education and experience may be considered 

  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)

  • Analytical mindset with ability to quickly recognize patterns  

  • Able to master new software and systems effortlessly and quickly

  • Superb writing and communication skills: accurate, focused, and detailed

  • Excellent at multitasking and highly productive

  • Strong interpersonal skills

  • Able to work in late night/overnight shift.

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)

 

Benefits

This is a work from home position. We provide paid sick days, PTO, work equipment, and when it is safe to schedule, you will have the opportunity to attend our company retreat. If you want to join our growing team please send us your resume!

To apply for this job please visit careers.oncehub.com.