Romania, Philippines, and Latin America only
This is a full-time remote position in Romania, Philippines and LATAM for Spanish speakers.
We are looking for a talented professional with a passion for customer service to work with our global fashion retail clients and their online customer support. This will be a remote position, so you get to work from home yet still be a part of the amazingly proficient and global BrandBastion team!
We are a company specialized in brand protection and optimization on social media. As social media lives 24/7 we have team members in several different countries, and schedules are organized so that we offer our services 24/7. We are a growth company offering a lot of opportunities and valuable learning experience for someone who is highly interested in social media, marketing, and customer experience.
- Identify and assess customers’ needs to achieve satisfaction
- Monitor and moderate public social media engagement
- Engage the online community to increase positive interactions
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets
- Keep records of customer interactions, process customer accounts, and file documents
- Make recommendations to the Project Lead by monitoring client accounts
If you’re interested in this role, you’ll need these skills or experiences:
- Bachelor’s degree
- Excellent Spanish and English skills (both written and spoken)
- Great attention to detail and high work morale
- Analytical thinking and multitasking skills
- Flexible schedule: we provide 24/7 support for the customer
- Great problem-solving skills
- Ability to work independently in a team environment (this is a remote position)
- Previous customer service and/or community management experience is considered an advantage
- Competitive compensation
- Great opportunities to learn and build your career
- Work with some of the world’s coolest and most innovative brands
For interested applicants, please send your resume in English.
To apply for this job please visit apply.workable.com.