Content Specialist

Website Zapier


We’re looking for a full-time content specialist to play a central role in helping people be more productive at work through better tactics, tools, and automation. As a Content Specialist at Zapier, you’ll join a small team that fulfills content needs across Zapier to support successful marketing and product initiatives.

About You

You’re a content generalist. You have at least 3+ years of experience writing and editing a wide variety of content for online audiences. You’re a creative and versatile writer who is equally comfortable crafting short and snappy headers for a new product landing page or producing informative eBooks on the value of automation for marketers. You’re also comfortable copyediting the work of your peers to ensure every piece of content we produce meets our style guide and standards.

You want to tell stories that get results. You have a knack for shifting your tone and perspective depending on your target audience. You jump in to interview stakeholders—whether it’s a customer with an innovative use case, a partner who wants to illustrate the power of their Zapier integration to their users, or a product team lead who wants to launch a new feature—and use that information to write compelling, conversion-focused copy.

You’re a team player. You realize that the work you do contributes to the company’s goals and mission of teaching everyone to be more productive and establishing Zapier as the leading authority on work software and productivity. You can work and collaborate with different departments and external stakeholders.

No draft is sacred. You rewrite introductions until they don’t resemble their former selves, obsessively check for unnecessary words, and welcome editing feedback.

Learning brings satisfaction. When you approach a foreign subject, you don’t let your lack of knowledge stand in the way—even if it requires dozens of Google searches.

Efficiency is important. At Zapier, the work you do will have a disproportionate impact on the business. You set up systems and processes that let you increase your impact to be larger than yourself as an individual contributor.

Things You Might Do

Zapier is a startup, so you’ll get experience with a little bit of everything. That said, here are some things you’ll do:

  • Produce a variety of content such as eBooks, blog posts, webinar decks, and landing pages to support marketing goals
  • Copyedit content to ensure it meets our company style guide and best practices
  • Identify and pitch content ideas to show the value of the Zapier product and our partner apps to a variety of audiences
  • Write email nurture campaigns to support various customer journeys
  • As part of our All Hands Support initiative, help customers have the best possible experience with Zapier

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